Privacy Policy

1. Information we may collect

The information handled by an online casino will depend on how you use the website and the services available to you. We may collect information that you provide directly, information created through your activity and information received from service providers or other lawful sources. We try to collect information that is relevant to operating the website, protecting players and meeting our responsibilities.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and responsible gambling settings. We may also keep records of messages, requests and other communications you send to our support team. This information helps us create and maintain your account, provide assistance, communicate important service information and respond to questions.

Verification and security information

To verify identity, age, eligibility or account activity, we may request documents or information such as identity documents, proof of address or other verification material. We may also handle information relating to fraud prevention, unusual activity, account security, device risk and responsible gambling checks. These checks help protect accounts, prevent misuse and support the safe and lawful operation of the website.

Payment and transaction records

We may handle records connected with deposits, withdrawals, bets, wins, losses, bonuses where applicable, payment methods and account balances. Payment service providers may process payment details on our behalf. We may receive information needed to confirm a payment or transaction without necessarily receiving or storing all underlying payment credentials. Transaction records can be used for account administration, reconciliation, customer support, fraud prevention and legal or financial obligations.

Technical and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, dates and times of access, referral information and interaction data. We may also receive information from cookies and similar technologies. This information helps us operate, secure and improve the website, understand general usage and identify technical or suspicious activity.

2. How we use information

We may use personal information for the purposes described in this policy or for a related purpose that would reasonably be expected in the circumstances. The main reasons for handling information include providing the services you request, maintaining accurate records and protecting the website and its users.

• Creating, administering and securing player accounts.
• Processing and recording deposits, withdrawals and other account transactions.
• Completing identity, age, verification, anti-fraud and security checks.
• Providing customer support, investigating enquiries and resolving complaints.
• Communicating about account activity, service changes, security matters and important notices.
• Sending promotional or marketing communications where permitted and where you have provided any consent that may be required.
• Monitoring use of the website, detecting technical problems and improving features, performance and user experience.
• Applying responsible gambling tools and responding to requests concerning account restrictions or safer play.
• Managing business operations, audits, risk assessments, disputes and internal reporting.
• Meeting applicable legal, regulatory, financial, accounting and record-keeping obligations.

Where consent is used as the basis for a particular activity, you may generally withdraw that consent at any time. Withdrawing consent will not necessarily affect processing that is required for account operation, security, fraud prevention, transaction completion or compliance with a legal obligation. It may also not undo processing that took place before consent was withdrawn.

Some information may be required to create or maintain an account, complete verification or process transactions. If you choose not to provide information that is reasonably necessary for these purposes, certain features or services may be unavailable, delayed or unable to continue. We will seek to explain when information is needed and why, where it is practical to do so.

3. Sharing, security and retention

When information may be shared

We may share relevant information with carefully selected service providers that help operate the website or provide services connected with it. These may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support platforms, security services, professional advisers and communication providers. These parties should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect players, the website or the public; investigate suspected fraud, unlawful activity or breaches of the terms; enforce account rules; deal with disputes; or comply with a valid legal, regulatory or government request. If the business or its operations change, information may also be transferred as part of a business restructuring, sale, merger or similar transaction, subject to appropriate protections.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections, staff procedures and provider requirements. No website, online account or method of transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a suitable password and contact support promptly if you believe your account has been accessed improperly.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time will depend on the type of record and the reason it must be retained. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.

4. Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, maintain sessions, support account functions, improve security, measure website performance and understand how visitors use different pages. Some cookies are necessary for core website functions, while others may help with analytics, preferences or communications.

Cookies may be placed by us or by service providers working on our behalf. They can generally be managed, blocked or deleted through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and you may need to enter information again or adjust preferences each time you visit. Browser controls can vary, so refer to your browser's help information for instructions.

Information collected through cookies may be combined with other technical or account information where this is reasonably necessary for the purposes described in this policy. We do not treat cookie choices as a substitute for account security. You should also use the available account and device controls to protect your login information and personal devices.

5. Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can be subject to reasonable exceptions, identity checks, legal obligations and the need to protect other people or the security of the website.

• Access: ask for information about the personal data we hold about you and, where available, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your personal data where there is no continuing reason for us to keep it.
• Marketing consent: withdraw consent to marketing communications or ask us to stop using your information for direct marketing.

To exercise these rights or ask a privacy question, contact support@winx96casino.click. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request. This is a security step designed to prevent information from being disclosed or changed without authorisation.

You can usually unsubscribe from promotional emails by using the unsubscribe option included in the message. Even if you opt out of marketing, we may still send essential service communications, such as account, transaction, security or policy updates. Closing an account or asking for deletion may not remove records that must be retained for a period required by law, or information needed to establish, exercise or defend legal rights.

We aim to respond to privacy requests within a reasonable time and will explain if further information is needed or if a request cannot be completed in full. If this policy changes, the updated version will be made available on the website. The revised policy will apply from its stated publication or effective date, subject to any rights that apply to you.